> For the complete documentation index, see [llms.txt](https://docs.yeymail.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yeymail.com/using-yeymail/billing.md). # Billing ## Plans | | Starter | Plus | | ------------------------------------ | ------------------- | -------------------- | | Monthly | $0.99 | $4.99 | | Yearly | $9.48 ($0.79/month) | $47.88 ($3.99/month) | | Aliases | Unlimited | Unlimited | | Custom domains | 5 | Unlimited | | Destination inboxes | 10 | Unlimited | | Alias replies per day | 100 | Unlimited | | Team seats | 1 | 5 | | Catch-all with forward & block rules | — | ✓ | | Inbound webhooks | — | ✓ | | Shared aliases on team domains | — | ✓ | | PGP encryption | ✓ | ✓ | | Tracker removal | ✓ | ✓ | | One-click kill switch | ✓ | ✓ | Both plans start with a **7-day free trial** and no card. Yearly billing is 20% off and charged once for the year. ## Refunds Tell us within **30 days** of paying and we refund it. One email to , no questions. **A refund ends the paid plan.** When we refund a payment in full, the subscription is cancelled straight away and you are not billed again. We don't take the money back and keep running the paid service for the period it covered. You'll get an email confirming the amount and that the plan has ended. If we only refund *part* of a payment (a proration, a duplicate charge, or a goodwill gesture), your plan carries on untouched. Nothing is deleted either way. Your aliases keep forwarding within the free allowance, custom domains pause until a plan covers them again, and subscribing later brings everything back exactly as it was. See [what happens if you stop paying](#what-happens-if-you-stop-paying) below. A refund lands you in the same place. Accounts terminated for abuse aren't eligible for a refund. See [one account per person](#one-account-per-person). Chargebacks are reviewed individually, and we'd much rather you emailed us first. ## One account per person The free trial is one per person, not one per email address. You can't sign up with: * a disposable or temporary email provider; * a YeyMail alias, or an alias from another forwarding service, as your account address; * an address that reaches an inbox already registered here: `you+tag@` counts as the same inbox. Some of that is refused automatically at signup: we keep a list of providers we don't accept, and registration from them fails immediately. Accounts created in bulk to farm trials or free capacity are **suspended without notice and without refund**. Suspension isn't deletion. Aliases stop forwarding but nothing is erased, and you can write to us if you think we've got it wrong. If you have a genuine reason to need a second account, email support first and we'll sort it out. It's bulk creation we're stopping, not you. ## Paying Checkout and the billing portal are hosted by Stripe on their own domains. Your card details never touch our servers: we only ever see the brand, last four digits and expiry, which is what the dashboard shows you. **Manage billing & payment method** opens Stripe's portal, where you can change your card, download invoices, or cancel. ## Cancelling One click in the dashboard. No email to support, no retention maze. Your plan then runs to the end of the period you already paid for. Nothing changes until that date. ## What happens if you stop paying This is the question worth reading carefully, because it's where most services are vague. **Nothing is deleted.** Your aliases, domains, destination inboxes and history all stay. **Your `@yeymail.com` aliases keep forwarding**, throttled to 20 messages a day, the same allowance a trial gets. Losing your mail because you stopped subscribing would be a worse failure than letting you keep reading it, so we don't do that. **What stops is creating anything new.** No new aliases, domains or inboxes. **Custom domains pause.** Those are the paid part, so mail to addresses on your own domains stops until you subscribe again. **The kill switch keeps working.** Switching off a leaking alias is never behind a paywall. Subscribe again and everything picks up where it left off. The same applies when a trial ends, when a card ultimately fails after Stripe has finished retrying, and when a payment is refunded in full. ## Changing plan Upgrading from Starter to Plus takes effect immediately and is prorated by Stripe; you are not charged twice. Downgrading reduces your allowances, and anything over the new limit is paused rather than deleted: domains beyond the new count, seats beyond the new number, and features like catch-all and webhooks that Starter doesn't include. Upgrade again and they come straight back. A plan change often produces a $0 invoice, or one showing a credit. That's normal: Stripe credits the unused time on your old plan against the new one, and when the credit is larger than the charge there's nothing left to pay. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.yeymail.com/using-yeymail/billing.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.